Returns, Exchanges, Refund Policy

Returns, Exchanges & Refund Policy

Effective Date: April 24, 2025
Last Updated: April 24, 2025

We want you to be completely satisfied with your purchase. Due to the nature of our organic skincare products, we have the following return, exchange, and refund policy in place to ensure clarity and fairness.

1. All Sales Are Final

Due to the personal and hygienic nature of our products, all sales are final and we do not accept returns or exchanges once the product has been opened or used. Please review all product descriptions and ingredients prior to purchasing to ensure they meet your needs.

2. Damaged or Defective Items

If your order arrives damaged or defective, we will gladly replace it or issue a refund.

To request a replacement or refund:

  • Contact us within 7 days of delivery

  • Provide your order number, a description of the issue, and clear photos of the damaged product and packaging

  • Email: [Your Email Address]

Once approved, we will send a replacement or process your refund to the original payment method.

3. Order Issues

If your package is marked as delivered but not received, or if an incorrect item was sent:

  • Verify your shipping address was entered correctly

  • Check with neighbors or your local carrier

  • Contact us within 7 days for assistance

4. Cancellations and Changes

We begin processing orders quickly, so we are unable to guarantee cancellation or changes once your order has been placed. If you made an error during checkout, please contact us immediately at [Your Email Address], and we will do our best to assist.

5. Refunds (If Applicable)

Approved refunds will be issued to the original form of payment within 5–10 business days depending on your bank or card issuer.

6. Return Shipping

If a return is authorized (in rare cases of unused/unopened items), the customer is responsible for the return shipping costs. Original shipping charges are non-refundable.

7. Contact Us

For questions about this policy or assistance with an order, please contact:

Green Gaia Essentials
[Your Address]
[Your Email Address]
[Your Phone Number]